Welcome to our frequently asked questions page! Here at Claritytone, we are dedicated to providing our customers with the best possible shopping experience. Below, you will find answers to some of the most frequently asked questions we receive. If you have a question that is not addressed here, please don’t hesitate to contact us. Our customer service team is always happy to assist you.
Ordering & Shipping:
To place an order on our website, simply browse through our selection of products, add the items you wish to purchase to your shopping cart, and follow the prompts to complete the checkout process.
We typically process and ship all orders within 1–2 business days. Delivery times vary by location but generally range from 3–5 business days within the UK
Currently, we only ship within the UK. We do not offer international shipping at this time.
Delivery times will vary based on the shipping method you choose and your location. Please see our Shipping Policy page for more information on delivery options and estimated delivery times.
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also check the status of your order by visiting our orders tracking page.
If your order hasn’t arrived within the expected timeframe, please contact our customer support team with your order number. We’ll investigate and resolve the issue as quickly as possible.
Returns & Exchanges:
We offer a 30-day money-back guarantee. If you’re not satisfied with your hearing aids. Please see our Return & Refund Policy page for more information on how to process a return.
Yes. All our hearing aids come with a 1-year warranty that covers manufacturer defects and internal faults. It does not cover damage caused by misuse, moisture, or accidental breakage.
If your device is within the warranty period and not working as expected, contact our support team with your order number and a description of the issue. We’ll guide you through the process and, if applicable, send a replacement or arrange a repair.
Payment & Security:
We accept Credit/Debit Card, PayPal, Apple Pay, and Google Pay. Please see our Payment Policy page for more information.
Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and payment information. Your data is never stored or shared.
Yes, all of our payment methods are secure and encrypted to protect your personal and financial information. We do not store your credit/debit card information on our servers.
Absolutely. After placing your order, you’ll receive an email confirmation with your receipt and order details. You’ll also get a shipping notification with tracking information once your order is dispatched.
Support:
You can reach our friendly support team via email or through our contact form on the website. We aim to respond to all inquiries within 24 hours (Monday to Friday).
Absolutely. We provide ongoing support even after your purchase. Whether you need help with setup, usage, or troubleshooting, we’re here to assist you every step of the way.
No problem! Our team can guide you through volume adjustments, changing ear domes, switching programs, and more. Just reach out, we’re happy to help.
Need Help?
If you have any other questions or concerns, please don’t hesitate to contact us at help@claritytone.co.uk. Our customer service team is always happy to assist you.