At Claritytone, we stand behind the quality and reliability of our hearing aids. Every purchase is backed by our 1-Year Limited Warranty, giving you peace of mind and continued support after your purchase.

What’s Covered

Our warranty covers:

  • Manufacturer defects
  • Internal component faults
  • Battery or charging issues (not caused by misuse)
  • Volume/program button malfunctions

What’s Not Covered

The warranty does not cover:

  • Damage caused by water, moisture, or sweat
  • Accidental damage, drops, or breakage
  • Issues due to unauthorized repairs or modifications
  • Wear and tear (ear domes, tubes, wax guards, etc.)
  • Loss or theft

How to Request a Warranty Service

If your device isn’t working as expected and you believe it qualifies for a warranty repair or replacement:

1. Contact us at help@claritytone.co.uk with your order number, a brief description of the issue and a photos or videos (if possible)
2. Our team will assess the issue and guide you through the next steps, including return instructions if necessary.
3. Once we receive your item, we’ll repair or replace it and return it to you.

Need Help?

If you’re unsure whether your device is still under warranty or want to speak with someone about a concern, our support team is here to help. Just reach out via our contact page or email us directly at help@claritytone.co.uk.

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